Popular
- Manage License (Add on)
- Bulk Revoke
- Generating Access Code
- Direct Distribution (Add On)
- Creating Single User or Multiple Users (Bulk Upload)
- Admin Center and Profile and Settings
- Revoking Content
- Distributing Content
- Signing in to Kitaboo
- Promote User/Transfer
- Create Class/Update Class
- Selective Oneroster Sync with API/ZIP/SFTP
- Account Management
Frequently Asked Questions
1. Login and Access
● How do I log in to the Kitaboo portal/Reader?
Answer: Visit the platform/reader login page and follow the instructions which are given in the email when you were created. Kitaboo System will not trigger any email to SSO-type users such as Clever, Classlink, Google Classroom, OneRoster, or LTI because in this case user ownership is with SSO partners.
● I forgot my password. How do I reset it?
Answer: Visit the login page, select ‘Forgot your password?’ and follow the steps. You can reset your password. It will not work for an SSO-type user’s accounts.
● Why is my Customer ID and Password not working?
Answer: Your Client ID and Secret will only be activated once you have been granted access to an OAuth protected Kitaboo portal.
Note: It can take up to 1 or 2 minutes for your credentials to be activated.
Support
● How do I report bugs or request service enhancements?
Answer: To report bugs or request enhancements to the Kitaboo services, please visit our support site https://support.kitaboo.com/.
● How can I get help with a specific service?
Answer: Start by browsing the Kitaboo Studio Help Guide which is available under the profile section. If you can’t find what you are looking for, contact us at https://support.kitaboo.com/.
More about Kitaboo Services
● How can I create multiple users on the Kitaboo system?
Answer: For creating multiple users on the Kitaboo system: Click on Multiple Users on the Add User page. > Download the sample sheet. > Enter data in the in the prescribed format of the excel sheet. > Save the data and click on Upload Sheet. For more detail refer to the link Creating Bulk Users for a Class.
● Can I create a class with students only?
Answer: No. You need to have at least one student and one teacher for creating a class.
● What are the prerequisites for adding a user to an existing class?
Answer: For adding a user to an existing class, you need to remember that:
1. No new user can be added to an existing class if there is no content assigned to the class.
2. No new user can be added to an existing class if the number of remaining licenses for the content assigned to the class is zero.
● While distributing content, can I restrict access to it to teachers only?
Answer: Yes, you can restrict access to content to teachers only by checking the Restriction box.
● While distributing content to all classes in a one go, how does a user know if he/she has been assigned content?
Answer: The Kitaboo system will send an email to the email ID you have provided with after the content distribution process is completed.
● What is a common access code?
Answer: A Common Access Code provides a single access code that can be utilized by individual users multiple times as per the license limit.
● How can I redeem an access code?
Answer: For redeeming an access code:
Sign in to the Kitaboo Reader portal for redeeming the access codes. > Go to the Access Code tab. > Copy the required access codes from the excel sheet. > Enter the Access Code and click on Send.
● As a main institute admin, can I change the password(s) of institute(s) associated with my account?
Answer: Yes. As the main institute admin, you can change the password of your own account as well as of the passwords of other users attached to your institute’s account.