Popular
- Manage License (Add on)
- Bulk Revoke
- Generating Access Code
- Direct Distribution (Add On)
- Creating Single User or Multiple Users (Bulk Upload)
- Admin Center and Profile and Settings
- Revoking Content
- Distributing Content
- Signing in to Kitaboo
- Promote User/Transfer
- Create Class/Update Class
- Selective Oneroster Sync with API/ZIP/SFTP
- Activated User – Definition & Billing Policy
- Understanding User Roles: Producer vs. Admin
- Auto Book Deletion Process
- Adding group with SAML
- Syncing Data with Clever
- Selective Oneroster Sync with API/ZIP/SFTP
- Syncing Data with PowerSchool
- Syncing Data with OneRoster
- Adding a Group
- Searching a Customer
- Issuing Licenses
- Editing a Customer
- Deactivating a Customer
- Adding a Google Classroom Customer
- Adding a OneRoster Customer
- Adding One roster 1.2
- Adding an LTI 1.3 Customer with OneRoster
- Adding an LTI 1.3 Customer
- Adding an LTI 1.1 Customer with OneRoster
- Adding LTI 1.1 Customers
- Sorting Customer and Group
- Enable K-AI at the content level
- Creating a Fixed-layout Kitaboo eBooks
- Creating Fixed-layout ePub 3.0
- Upload 3rd Party ePub 2.0/3.0
- Creating a Course
- Activity or Gradable Activity Creation
- Authoring an ePub
- Creating a Video Book
- Creating an Audio Book
- Updating the Cover Image
- Editing a Fixed eBook
- Deleting and Deactivating Content
- Users Tab
- How to Edit and Delete a Category
- Clever Integration
- Classlink Integration
- Canvas LTI Integration
- Admin Center
- Analytics Tab
- Adding a Customer
- Creating Admin Accounts
Definition
An Activated User, for the purposes of calculating the applicable monthly license fee, is defined as an End User who:
Has an active license for at least one eBook from the Customer, and
Has launched or downloaded one of the licensed eBooks.
The user continues to be classified as an Activated User until:
(a) All licenses assigned to the user have expired and/or been revoked, and no active licenses remain, or
(b) The user is manually deactivated or deleted by the Customer.
Billing Cycle
Billing for an Activated User is applicable for a fixed duration as per the contractually agreed period.
For example, if the agreed period is 15 months, billing will begin from the month in which the user first accesses any licensed eBook and will continue for the following 14 months—unless:
The user no longer has any active licenses, or
The user is deactivated or deleted by the Customer.
If a user is deleted and later re-created, the billing cycle will restart from the month of reactivation, and a new contract-defined period (e.g., 15 months) will begin.
Frequently Asked Questions (FAQ)
1. If a user is inactive for a certain period, can the system automatically deactivate them?
Kitaboo: No. Deactivation is not automatic. The Customer must manually deactivate users using the admin dashboard or reports. Once deactivated, the user will not be counted as an Activated User from the subsequent month.
2. Will a deactivated user still have access to their purchased eBooks?
Kitaboo: No. A deactivated user cannot access their account or previously purchased content. To regain access, the user must contact the Customer’s admin to request reactivation.
3. Can a user reactivate their own account and regain access to content?
Kitaboo: No. End-users cannot self-reactivate. They must reach out to the Customer’s admin for reactivation. Once reactivated, the user will regain access to their previously purchased content and can purchase new content.
4. What happens if a user is deleted after, say, 4 months of usage?
Kitaboo: If the user is deleted after 4 months, they will no longer be treated as an Activated User from the next month. However, if the same user is later re-created, a new contract-defined billing period (e.g., 15 months) will begin from the month of re-creation.