Articles
- Q1. How can I get help with a specific service?
- Q2. How do I report bugs or request service enhancements?
- Q3. As the main institute admin, if I revoke or delete a user created using an access code, can the same access code be reused? What will be the expiry period for that access code’s content?
- Q4. As a main institute admin, can I change the password(s) of institute(s) associated with my account?
- Q5. Why is my Customer ID and Password not working?
- Q6. As a main group admin, can I change the password(s) of groups (sub-admin) associated with my account?
- Q7. How can I redeem an access code?
- Q8. What is a common access code?
- Q9. While distributing content to all classes in one go, how does a user know if he/she has been assigned content?
- Q10. While distributing content, can I restrict access to it to teachers only?
- Q11. What are the prerequisites for adding a user to an existing class?
- Q12. Can I create a class with students only?
- Q13. How can I create multiple users on the Kitaboo system?
- Q14. Why is my Group ID and Password not working?
- Q15. I forgot my password. How do I reset it?
- Q16. How do I log in to the Kitaboo portal/Reader?
- Q17. How can I search for a Custom Order ID while assigning content or a collection in the Institute/Customer login?
- Q18. How to add a custom order ID to a new order or an Existing order?
- Q19. What is the API update process, how are changes communicated, and what is the support period for deprecated features?
- Q20. What is the notification process for product release notifications, product issues (discovered by Kitaboo), and product outage/downtime notifications?
- Q21. Why are some symbols not displaying correctly in my eBook or why is the file failing during the conversion process?
- Q22. Does Kitaboo support the Chinese language?
- Q23. What types of quiz activities does Kitaboo support?
- Q24. What is the file size limit supported in Kitaboo?
- Q25. What happens if I do not provide a Table of Contents (TOC) sheet during the bulk upload process in Kitaboo?