Q20. What is the notification process for product release notifications, product issues (discovered by Kitaboo), and product outage/downtime notifications?

Answer:

  • The product team publishes monthly release notes that include details of bug fixes and newly introduced enhancements.
  • In the event of downtime or outages, all Kitaboo customers are notified via email from maintenance.kitaboo@kitaboo.com. Planned maintenance or downtime notifications are communicated one week in advance to the admin email addresses associated with the customer account.